Shipping, Delivery, Returns & Refund Policy

Effective Date: July 20, 2026

Welcome to Nambor.in ("Nambor", "we", "our", or "us"). This Shipping, Delivery, Returns & Refund Policy explains how orders are shipped, delivered, returned, replaced, and refunded when you purchase products through our Platform.

By placing an order on Nambor.in, you agree to this Policy.

1. Shipping Coverage

Nambor.in currently delivers to most serviceable locations across India.

Delivery availability depends on:

Courier service availability
Seller location
Product availability
Government restrictions
Remote or inaccessible delivery locations

We reserve the right to decline delivery to locations that are not serviceable.

2. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation. Processing may take longer during:

Festivals and public holidays
Sale events
High order volumes
Inventory verification
Unforeseen operational disruptions

Business days exclude Sundays and public holidays unless otherwise stated.

3. Delivery Time

Estimated delivery timelines are:

Delivery Type	Estimated Time
Local Delivery	1–3 Business Days
Standard Delivery	3–7 Business Days
Remote Areas	5–10 Business Days

These timelines are estimates only and are not guaranteed.

Delivery may be delayed due to:

Weather conditions
Natural disasters
Strikes
Government restrictions
Transportation disruptions
Incorrect delivery address
Customer unavailability
Other events beyond our reasonable control

4. Shipping Charges

Shipping charges are displayed during checkout. Depending on promotions or order value:

Free shipping may be available on eligible orders.
Additional charges may apply for expedited shipping or remote locations.

Applicable taxes and shipping fees are displayed before payment confirmation.

5. Order Tracking

Once your order has been shipped, you will receive:

Order confirmation
Shipping confirmation
Tracking number (where available)
Courier partner details
Delivery status updates via email, SMS, WhatsApp, or through your Nambor.in account

6. Delivery

Customers are responsible for providing:

If delivery cannot be completed due to incorrect information or repeated unsuccessful attempts, the order may be returned to the seller. Additional shipping charges may apply for re-delivery where applicable.

Risk of loss and ownership of the product passes to the customer upon successful delivery.

Accurate shipping address
Correct mobile number
Any necessary delivery instructions

7. Inspection Upon Delivery

Please inspect your package immediately after delivery. If you receive:

A damaged package
An incorrect item
A missing item
A defective product
An opened or tampered package

Please report the issue through your Nambor.in account or contact Customer Support within 48 hours of delivery. Failure to report within this period may affect your eligibility for a return or replacement, except where required by applicable law.

8. Return Eligibility

Eligible returns

Products may be eligible for return if:

The wrong item was delivered.
The product arrived damaged.
The product is defective.
The product does not match its description.
The item is incomplete or missing accessories.
The seller accepts returns for buyer preference, where applicable.

Condition requirements

Returned products must generally:

Be unused and in their original condition.
Include original packaging, manuals, accessories, warranty cards, and free gifts.
Have all original tags and labels attached.

Return eligibility may vary by product category and seller.

9. Non-Returnable Items

Unless required by applicable law, the following products are generally not eligible for return:

Perishable goods
Customized or personalized products
Digital products and downloadable content
Gift cards and vouchers
Intimate or hygiene products after opening
Products damaged due to misuse or improper handling by the customer
Items marked as "Non-Returnable" on the product page

10. Return Window

Unless otherwise specified on the product page:

Some categories may have different return periods or may only be eligible for replacement.

Please refer to the specific product listing for category-specific return information.

Eligible products may be returned within 7 days of delivery.

11. Return Process

To request a return:

Log in to your Nambor.in account.
Go to My Orders.
Select the eligible order.
Choose Return or Replace.
Select the reason for your request.
Submit the request.

Our team may request photographs, videos, or additional information to verify the issue.

12. Return Pickup

Where available, we will arrange a pickup from your delivery address.

If pickup is unavailable in your area, you may be asked to ship the product to the address provided by Nambor.in or the seller. Where approved, reasonable return shipping costs may be reimbursed in accordance with our instructions.

13. Replacement

Eligible products may be replaced instead of refunded when:

The item is damaged.
The item is defective.
The wrong product was delivered.
Stock is available.

If a replacement is unavailable, a refund may be issued instead.

14. Refunds

Refunds are initiated after:

Qualifying conditions

The returned product passes inspection; or
We determine that a return is not required based on the circumstances.

Processing timeline

Refunds are typically processed to the original payment method within 5–10 business days after approval. The time for the funds to appear in your account may vary depending on your bank or payment provider.

Cash on Delivery refunds

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another supported method after verification.

Non-refundable charges

Shipping charges, gift-wrap fees, and other service charges are generally non-refundable unless the return is due to our error, the seller's error, or a defective or incorrect product.

15. Return Rejection

A return request may be declined if:

The product has been used, damaged, or altered by the customer.
Original accessories or packaging are missing.
Serial numbers or labels have been removed or tampered with.
The return request is made after the applicable return window.
The product is not eligible for return.

If a return is rejected, the product may be sent back to you.

16. Cancellations

Orders may be cancelled before shipment through your Nambor.in account or by contacting Customer Support. Once an order has been shipped, cancellation may not be possible. You may instead request a return if the product is eligible under this Policy.

Cancellation by Nambor.in or seller

Nambor.in or the seller may cancel an order due to:

Product unavailability
Pricing errors
Payment verification failure
Suspected fraud
Legal or regulatory requirements
Other valid operational reasons

Where payment has already been received, an eligible refund will be processed.

17. Damaged or Missing Shipments

If your package is lost in transit or arrives damaged, please contact Customer Support as soon as possible.

We will investigate the matter with the logistics partner and, where appropriate, arrange a replacement or refund in accordance with this Policy.

18. Marketplace Sellers

Some products are sold by independent third-party sellers on Nambor.in.

Seller-specific return conditions may apply where permitted by law. Such conditions will be displayed on the relevant product page and will not limit your rights under applicable consumer protection laws.

19. Force Majeure

Shipping and delivery timelines may be affected by events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, transportation disruptions, or other force majeure events.

20. Changes to This Policy

We may revise this Policy from time to time.

The updated version will be posted on Nambor.in with a revised Effective Date. Continued use of the Platform after publication of the revised Policy constitutes acceptance of the updated Policy.

21. Contact Us

For questions or assistance regarding shipping, deliveries, returns, replacements, or refunds, please contact:

Nambor.in

Email: support@nambor.in

Returns & Refunds: returns@nambor.in

Website: https://www.nambor.in

Customer Support: Available through your Nambor.in account or our Help Center.